Certificte in Quality Assurance & Safety in Health

Course description

The course focuses upon tested methodologies that can be employed in any organization to assure the delivery of quality products and services through a systems approach.  The role of internal auditors in assisting any health organization in sustaining performance and meeting objectives is emphasized.

Target group

  • Those responsible for achieving quality objectives
  • Those with assigned roles in maintaining a quality health management system
  • Those interested in health business improvement
  • Those designated as quality health management systems auditors

Learning outcomes

At the end of the course, students will be able to: -

  • Understand methods for improving the interaction in business processes
  • Analyze quality controls for adequacy and suitability
  • Review techniques for process analysis, monitoring, and measurement
  • Practice auditing techniques
  • Consider different approaches to improvement of the organization

Course content

A Process Approach to Managing Quality

  • An introduction to quality management systems
  • The process approaches
  • The organization as a set of inter-related processes
  • Risk and opportunities in your quality management system

Designing and Implementing ISO 9001:2015

  • The PDCA approach
  • Risk-based thinking
  • The organization and context
  • Needs and expectation of interested parties
  • The significance of effective leadership in a quality health management system
  • The role and responsibilities of leaders in the ISO 9001:2015

Planning and Operating ISO 9001:2015

  • Establishing policies
  • Planning for a quality health management system
  • Addressing risk and opportunity within a quality health management system
  • Supporting your system – resources and competence
  • Operations, planning, and control

Performance Monitoring, Quality Assurance, and Analysis

  • Measurement and monitoring of processes
  • Measurement and monitoring of products
  • Measurement and monitoring the satisfaction of interested parties
  • Analysis and reporting of data
  • Continual improvement of the system
  • Continual improvement of the organization

Internal Audit as a Health Management Tool

  • Management and planning of an internal audit
  • Auditing in practice
  • Opening meetings
  • Collecting data
  • Feedback on the audit
  • Audit reporting 

Training methods

This course will be available on face-to-face and Online. It will encompass specific facilitator inputs (e.g. lecture presentations), combined with a variety of interactive learning activities, including structured group work, demonstrations, group and individual reflection, role plays, self-study and writing, and plenary discussions

Mode of assessment

The course will be assessed using pre and post-tests, continuous progressive tests, presentations, and group discussions


Upon successful completion of this course, participants will be issued with a certificate from Uganda Christian University.

Training venue

The training will be conducted at UCU School of Medicine campus Mengo or any other venue communicated in advance.


To register for the course, download a copy of the application form here or pick one from our administrative office at UCU School of Medicine Mengo near Namirembe Cathedral. Application forms cost a non-refundable fee of UGX 30,000 


A training fee of UGX 350,000 will be charged for the course. This covers tuition fees, learning materials, and training venue. Payment should be sent to our bank account before the start of training and proof of payment sent to ucusom@admin.ucu.ac.ug NOTE: Foreign currencies will be converted using prevailing forex rates.   

Visit https://ucu.ac.ug/payments for a variety of payment options. The Administrator shall avail an Access Code to Distance Learners upon presentation of proof of payment.


Training Schedule

The course will be available: -

Study options



Study time

Week days (Day)

Monday – Friday

For 2 weeks

9:00 am – 4:00 pm

Week days (Evening)

Tuesdays & Thursdays

For 1 month

5:00 pm – 8:30 pm

Weekends (Day)

Fridays & Saturdays

For 1 ½ months  

9:00 am – 4:00 pm


At convenience

Course must be completed within 3 months from the time of registration  

Course Intakes

The course will be available during the specified times below

Intakes for Face-to-face

Starts on

Easter Intake

February 11th, 2020

Trinity Intake

June 8th, 2020

Advent Intake

September 28th, 2020

The Online platform is accessible throughout the year 

Organizational Training

This can also be offered as a tailor-made course to meet organization-wide needs. To find out more contact us on: ucusom@admin.ucu.ac.ug OR +256 794770215 / +256 775264136 / +703737065


How to Apply

You can download an application form here (You will have to pay for it on submission) OR obtained one at a non refundable application fee at any of our Campuses Country-wide.
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Our Academic Programmes

Uganda Christian University offers a number of Undergraduate and Postgraduate programmes which are designed to develop a cadre of professionals with integrity.
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Call for Applications

Uganda Christian University is receiving applications from Prospective Students. View available courses and Apply now

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